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www.insigniaproducts.com
50
Troubleshooting
Cooktop
If the solutions in this section do not solve a problem, contact a qualified service technician or Insignia customer service.
Oven
If the solutions in this section do not solve a problem, contact a qualified service technician or Insignia customer service.
PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION
I smell gas There is a gas leak. Clear the room, building, or area of all occupants.
Immediately call your gas supplier from outside the
building. Do not call from your phone.
Your range is electrical and could cause a spark that
could ignite the gas. Follow the gas supplier’s
instructions.
If you cannot reach your gas supplier, call the Fire
Department.
My range is not level The kitchen cabinets may not
be level and may make your
range appear to be not level.
Make sure that the cabinets are square and provide
sufficient room for installation.
Your range has been installed
incorrectly. One or more of
the leveling legs may be
damaged or uneven.
Make sure that the floor is level, strong, and stable.
If the floor sags or slopes, contact a carpenter.
Check and level the range. See Leveling your range
on page 22
.
None of burners light The power cord is not
plugged into the electrical
outlet.
Make sure that the power plug is plugged into a
live, correctly grounded outlet.
A fuse in your home may be
blown or the circuit breaker
tripped.
Replace the fuse or reset the circuit breaker.
The gas supply is not
correctly connected or
turned on.
See Connecting to gas
on page 19.
One of the surface burners
doesn’t light
The control knob isn't set
correctly.
Push in the control knob and turn it to the LITE
position.
The burner caps are not in
place or the burner base is
misaligned.
Clean the electrodes. Put the burner cap on the
burner head. Align the burner base.
Surface burner clicks during
operation.
The control knob has been
left in the LITE position.
After the burner lights, turn the control knob to a
desired setting. If the burner still clicks, contact a
qualified service technician.
The burners don’t burn
evenly.
Surface burners are dirty. Clean the burners. See Cleaning the cooktop
on
page 43
and Cleaning surface burner grates and
assemblies on page 41.
Surface burner components
and caps are not assembled
correctly and level.
See Cleaning surface burner grates and assemblies
on page 41
.
Very large or yellow surface
burner flames
Wrong orifice is assembled. Contact your installer to check the burner orifice
size or LP gas conversion.
PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION
Surface burners light but
oven burners don’t light
The gas pressure regulator
shut off switch is in the off
position.
Call a qualified service technician.
Display goes dark The electrical outlet ground
fault interrupter (GFI or GFCI)
has been tripped and needs
to be reset.
Replace fuse or reset circuit breaker.
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