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Troubleshooting
Problem Possible Solution
No power Check if you pressed POWER on the remote control unit.
Is the AC cord disconnected?
Has the power been turned on?
Unit cannot be
operated.
External influences such as lightning, static electricity, may cause improper
operation. In this case, operate the unit after first turning off the power of the
TV or unplugging the AC cord and replugging it in after 1 or 2 minutes.
Remote
control unit
does not
operate.
Is the equipment to be operated by the remote control unit set correctly?
Press TV to set the remote control unit to the setting for operating the TV.
Are batteries inserted with polarity (+, -) aligned?
Are batteries worn out? (Replace with new batteries.)
Are you using it under strong or fluorescent lighting?
Is a fluorescent light illuminated near the remote control sensor?
Picture is cut
off/with sidebar
screen.
Are screen mode adjustments such as picture size made correctly?
Pages 5-7 to 5-9
Strange
colour, light
colour, or
colour
misalignment
Adjust the picture tone.
Pages 3-3 to 3-21
Is the room too bright? The picture may look dark in a room that is too
bright.
Power is
suddenly
turned off.
Is the sleep timer set?
Page 5-6
Check the power control settings.
Pages 4-25 to 4-27
The unit's internal temperature has increased. Remove any objects blocking
vent or clean.
Problem Possible Solution
No picture Is connection to other components correct?
If the PC image is not displayed, check the following:
- When connecting a laptop PC to the TV, check that display output mode
of the PC is set to external monitor.
For 4K60P signals applied to an HDMI input, the external device may not
be outputting signals correctly. Set "HDMI Type Selection" to "Limited".
Page 4-9
Picture quality of
HD programmes
is poor.
To enjoy HD images from external equipment, you are required to set up
HDMI connection or component connection.
If the programme content is not of HD quality, HD images cannot be
displayed. Check that the programme you are viewing provides HD
images.
The HD cable/satellite set-top box may need to be configured to output
HD images via cable/satellite.
The cable/satellite broadcast may not support a signal resolution of
1080p.
The TV
sometimes makes
a cracking sound.
This is not a malfunction. This happens when the cabinet slightly expands
and contracts according to change in temperature. This does not affect the
TV's performance.
Appendix
EN 10-1
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