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English 33
Troubleshooting and information code
Problem Cause Action
A beeping sound
occurs during
cooking.
If the Auto Cook function
is being used, this beeping
sound means it's time to
turn over the food during
thawing.
After turning over the food,
press the
START/+30s
button
again to restart operation.
The microwave
oven is not level.
The microwave oven is
installed on an uneven
surface.
Make sure the microwave
oven is installed on at,
stable surface.
There are sparks
during cooking.
Metal containers are used
during the microwave oven/
thawing functions.
Do not use metal containers.
When power is
connected, the
microwave oven
immediately
starts to work.
The door is not properly
closed.
Close the door and check
again.
There is
electricity
coming from the
microwave oven.
The power or power socket
is not properly grounded.
Make sure the power and
power socket are properly
grounded.
1. Water drips.
2. Steam emits
through a
door crack.
3. Water
remains
in the
microwave
oven.
There may be water or
steam in some cases
depending on the food. This
is not an microwave oven
malfunction.
Let the microwave oven cool
and then wipe with a dry
dish towel.
Problem Cause Action
The microwave
oven exterior is
too hot during
operation.
There is not sufcient
ventilation space for the
microwave oven.
There are intake/exhaust
outlets on the front and rear
of the microwave oven for
ventilation. Keep the gaps
specied in the product
installation guide.
Objects are on top of the
microwave oven.
Remove all objects on the top
of the microwave oven.
The door cannot
be opened
properly.
Food residue is stuck
between the door and
microwave oven interior.
Clean the microwave oven
and then open the door.
Heating including
the Warm
function does not
work properly.
The microwave oven may
not work, too much food is
being cooked, or improper
cookware is being used.
Put one cup of water in a
microwave-safe container
and run the microwave
for 1-2 minutes to check
whether the water is heated.
Reduce the amount of food
and start the function again.
Use a cooking container with
a at bottom.
The thaw
function does not
work.
Too much food is being
cooked.
Reduce the amount of food
and start the function again.
The interior light
is dim or does
not turn on.
The door has been left open
for a long time.
The interior light may
automatically turn off when
the Eco function operates.
Close and reopen the door or
press the STOP/Eco button.
The interior light is covered
by foreign matter.
Clean the inside of the
microwave oven and check
again.
MS11T5018AW_AC_EN_F.indd 33 2/11/2020 3:15:14 PM
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