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1616
1x
3x
3x
Troubleshooting
Problem Error
Code
Cause Solution
Wrong time is displayed
on the robot.
The robot has not
received updated time
from the WiFi network.
Make sure the robot is connected to
the WiFi network and wait until it
receives the correct time. If it does
not update within 24 hours redo the
onboarding procedure.
The room is not properly
cleaned, but the robot
returns to the Charging
base.
- The robot is returning
to the Charging base to
charge the batteries.
The robot will automatically
continue the cleaning program as
soon as the batteries are recharged.
Water has been sucked
into the robot.
- - It will be necessary to replace the
motor at an authorized Electrolux
service centre.
Damage to the motor caused by the
penetration of water is not covered
by the warranty.
Software issue E:30 Software is not working
correctly.
Please update the robot’s software.
E:31 Software upgrade has
failed.
Please redo software update.
Service needed E:40 - Contact an authorized Electrolux
service center.
System error E:41 Internal error. Please restart desired operation.
E:42
For any further problems, please check the service area in the APP or on
our website.
Problem Error
Code
Cause Solution
The display is blank. - The battery is empty. Charge the battery.
The robot does not start.
The Dust container is
not present or properly
closed.
Place the Dust container in the
robot, properly close the lid.
(x3)
The robot is lifted. Place the robot on the oor before
starting.
The robot does not
move/clean properly.
E:10 The bumper is stuck Please make sure the bumper can
move properly and remove any
debris that might block it.
E:11
Right wheel is stuck
Check that all parts turn freely.
Clean and remove entangled
threads from parts if needed.
Replace Brush roll or Side brush if
damaged.
Check ”Cleaning and maintenance”
page 14.
E:12 Left wheel is stuck
E:13 Brush roll is stuck
E:14 Side brush is stuck
E:15 The robot is stuck or
unable to navigate.
Lift and place the robot where it
can move freely. Check ”Tips on how
to get the best results” page 11.
E:16 The 3D Vision System is
blocked or dusty.
Clean the 3D Vision System and
make sure nothing is blocking
the sight. Check ”Cleaning and
maintenance” page 14.
The Dust container is
full or blocked.
Empty and/or clean the Dust
Container. Check ”Emptying the Dust
container” page 13.
E:17
The robot is opperating
on a surface which is too
slippery.
Move the robot and charger to a
new location and start again.
No charge indication - The power cord and
adapter is not properly
assembled, and/or
connected to the mains.
Connect the adapter connector to
the Charging base. Connect the
power cable to the mains. Make
sure the Charging plates on the
robot and the Charging base are
connected.
Check that the plug and cable are
not damaged.
The Charging plates
on the robot and the
Charging base are not
connected.
The batteries runs
empty fast
- The batteries life has
expired.
Change the 2 battery packs.
Check “Changing the batteries” page
15.
Battery related
problems
E:20 Incorrect Charging base
is used.
Only use the original Electrolux
Charging base, supplied with the
robot. If the Charging base needs to
be replaced; use Electrolux Charging
base
(ANC: 406000071).
E:21 Batteries are
malfunctioning during
use.
Change the 2 battery packs.
Check “Changing the batteries” page
15.
E:22 Product temperature is
too high.
Let the robot paused outside the
charging station for 6 hours.
E:23 Batteries are not
properly connected to
the robot.
Connect batteries to robot. Check
“Changing the batteries” page 15.
The time is not
displayed.
The current time is
not set.
When the robot is connected to WiFi
the time will automatically set.
Troubleshooting
Consumables & Accessories
www.electrolux.com/shop
PUREi9 Performance kit
Ref: ERK2
PNC: 9001677674
Battery pack
ANC: 405 537 959/0
Charging base
ANC: 406000071
PUREi9 Power brush
REF: EBSB2
PNC: 9001683938
4x
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