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40
ENGLISH
Symptom Cause Solution
I can't connect to the
product in the LG
SmartThinQ app.
The air purier may be
unplugged.
•
Plug in the air purier.
The wireless router
connected to the product
is not working.
•
Power off the wireless router
then power it on again.
•
Check if there is an Internet
connection problem with the
router.
I can’t register the
product in the LG
SmartThinQ app.
The product may be
too far away from your
wireless router.
•
Move the product near
the wireless router while
registering it.
Your wireless router may
not be working properly.
•
Some carriers provide routers
that are available to their
members only. If you have an
outdated model, contact your
carrier to have it replaced with
a newer one.
The PM density levels
are different between
the product and the
LG SmartThinQ app.
The PM densities may
be for different particle
sizes or the application
may not have updated the
information.
•
Make sure that you are
comparing the PM density
values for the same size
particles.
•
If the PM density values
for the same particle size
differ, the LG SmartThinQ
application may have a longer
delay in updating than the
product.
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