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User Guide 76
3.1 30-Day Return Policy
If for any reason, within 30 days from date of purchase, you are not completely satisfi ed with
your device, we will refund the activation fee, the fi rst month’s service charge and the cost of
the device, plus applicable taxes if you:
• Have used less than 30 minutes of talk time; and
• Return the device in “like new” condition, as determined by GreatCall, in the original box
with all components and materials.
The shipping charges are non-refundable and you will be charged a $10 restocking fee. If
you have used more than 30 minutes of talk time or more than 25 MB of data, then we will
charge you the lesser of:
• Your monthly service charge; or
• 35¢ per minute for each additional minute over 30 minutes
Return Information:
• Please contact our Customer Service Department at 1-800-733-6632, available 24 hours
a day, 7 days a week, to cancel your account and obtain a return authorization number.
• Approved returns must be shipped back at the customer’s expense in the original
packaging.
• Refunds, if applicable, will be processed back to the party that paid in the same manner
that payment was received. Please allow 21 business days for processing.
3.2 Service Cancellation
If for any reason you are not completely satisfi ed with your service and you wish to cancel,
you’ll be able to do so as described below. However, if you have purchased any Add-On
Minutes, they are not refundable and these minutes will expire after your last bill.
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