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60 English
Troubleshooting
Troubleshooting
Problem Cause Action
The oven does not
cook properly.
• If the door is often
opened during cooking
• Do not frequently
open the door unless
you are cooking things
that need to be turned.
If you frequently open
the door, the interior
temperature will be
lower and this may
affect the results of
your cooking.
I can hear water
boiling during steam
cooking.
• This is because water
is heated using the
steam heater
• This is not a product
malfunction, so there
is no need to worry.
Steam cooking does
not work.
• If there is no water in
the water supply tank
• Add water to the tank
and try again.
The set is warm
during pyro cleaning
• This is because pyro
cleaning uses high
temperatures
• This is not a product
malfunction, so there
is no need to worry.
There is a burning
smell during pyro
cleaning.
• Pyro cleaning uses
high temperatures, so
you may smell food
residue burning.
• This is not a product
malfunction, so there
is no need to worry.
Steam cleaning does
not work.
• This is because the
temperature is too
high
• Let the oven cool and
then use.
Information codes
If the oven fails to operate, you may see an information code on the display. Check
the table below and try the suggestions.
Code Meaning Action
C-d1 Door lock malfunctions
Turn off the oven and then
restart. If the problem
continues, turn off all power for
30 seconds or more and then
reconnect.
If the problem is not xed,
please contact a service centre.
C-20
Sensor malfunctions
C-21
C-22
C-23
C-F1
Only occurs during EEPROM Read/
Write
C-70
Steam-related problems
C-72
C-F0
If there is no communication
between the main PCB and sub PCB
C-F2
Occurs when a communication
problem is maintained between the
Touch IC <-> Main or Sub micom
C-d0
Button problem
Occurs when a button is pressed and
held for a period of time.
Clean the buttons and make sure
there is no water on/around
them. Turn off the oven and try
again. If the problem continues,
contact a local Samsung service
centre.
NV75T8879RK_EU_DG68-01258C-00_EN.indd 60 2020-02-26 11:45:00
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