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ENGLISH
31
TROUBLESHOOTING
Symptom Cause and Solution
The product is noisier
than usual.
Brush is clogged with foreign substances.
• Remove foreign substances from the brush.
Brush case is not installed properly.
• Install the brush case properly.
The robot cleaner is cleaning against the grain of the flooring.
• The robot cleaner may be noisier than usual if it is cleaning against the
grain of the floor.
The robot cleaner will
not run.
Main power switch of the robot cleaner is turned off.
• Turn on the main power switch at the back of the robot cleaner.
Battery is discharged completely.
• If needed, manually move the robot cleaner to the home station to charge.
The brush will not
spin.
Brush is not installed correctly.
• Separate and install the brush again.
Brush is clogged with foreign substances.
• Remove foreign substances from the brush.
The robot cleaner runs
abnormally.
Sensor is blocked with foreign substances.
• Wipe the sensor with a soft cloth.
Wheel is blocked with foreign substances.
• Remove foreign substances from the wheels.
The robot cleaner
cannot be operated
using the remote
control.
Batteries of the remote control are dead.
• Replace the batteries in the remote control.
Robot cleaner is far away from the remote control.
• Stand within 10 ft (3 m) of the robot cleaner to use the remote.
Robot cleaner is turned off.
• Turn on the robot cleaner.
The robot cleaner is
placed on the charging
station, but the battery
is not charging.
Battery charging indicator of the home station is not turned on.
• Make sure the home station is plugged into an outlet.
• If the battery charging indicator light is on, turn the main power switch off
and on to reset the robot cleaner.
Charging terminals are dirty.
• Remove any foreign substances from the charging terminals and wipe the
charging terminals with a soft cloth.
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