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TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
Troubleshooting Guide
Save time and money by checking the following before calling for service.
Symptom Cause and Solution
Power cannot be
turned on.
Main power switch of the robot cleaner is turned off.
• Turn on the main power switch at the back of the robot cleaner.
Battery is discharged completely.
• If needed, manually move the robot cleaner to the home station to charge.
Power is turned off
automatically.
Robot cleaner was stopped for more than 10 minutes without being
charged.
• If the robot cleaner has been on standby for more than 10 minutes without
being charged, the power will be turned off automatically. Place the robot
cleaner in the home station..
Robot cleaner was trapped by an obstacle for more than 10 minutes.
• Remove obstacles from the area to be cleaned before starting cleaning.
Charging cannot be
carried out.
There is an obstacle near the home station.
• Remove the obstacle near the home station.
Battery charging indicator on the home station is turned off.
• Make sure the home station is plugged into an outlet.
Charging terminals are stained with foreign substances.
• Wipe the robot cleaner and the charging terminals of the home station with
a soft cloth.
Robot cleaner was charged in a cool place.
• The battery may not charge properly at temperatures below 41°F (5°C).
Use the robot cleaner after charging the battery at proper temperatures.
Suction power
becomes weak.
There is foreign material blocking the suction port.
• Remove any foreign material in the suction port.
Dust bin is completely filled.
• Empty the dust bin.
HEPA filter or the pre-filter is blocked.
• Clean the HEPA filter or the pre-filter.
The product is noisy
when it’s running.
Dust bin is not attached to the robot cleaner correctly.
• Attach the dust bin correctly.
HEPA filter or pre-filter is not attached to the dust bin correctly.
• Attach the HEPA filter or the pre-filter correctly.
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