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English 30
Service
Before Calling Service
Troubleshooting
If you encounter a problem, it often will merely be something minor. Before you call customer service, consider the
suggestions and instructions below.
PROBLEM POSSIBLE CAUSE TIP/SOLUTION
Appliance is not working Cord is not plugged in Connect appliance to power.
Power outage Check if other kitchen appliances are
working.
Circuit breaker may be tripped. Reset breaker.
Faulty operation Turn off power to the appliance at the
main power supply (fuse or breaker box)
and turn it back on after approximately
10 seconds.
Appliance does not start Appliance door is not closed all the way. Close the appliance door.
Water tank empties without any
apparent reason. Evaporator dish
is overflowing.
Water tank was not closed properly. Close the tank lid until it clearly snaps into
place.
Tank lid seal is dirty. Clean the seal.
Tank lid seal is not functioning. A new water tank may be purchased
through customer service.
Evaporator dish has been boiled
dry even though the water tank is
full
Water tank was not inserted correctly. Slide in the water tank until it locks into
place.
Supply line is clogged. Descale appliance.
A "plop" noise can be heard when
cooking
Temperature change affecting frozen food
and caused by water vapor.
This is normal.
Steam escapes from the vent
openings when cooking
This is normal.
Appliance no longer produces
steam correctly
The appliance needs to be descaled. Descale appliance.
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