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Appendix
135
Your Galaxy Watch Active freezes or has errors
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the Galaxy Watch Active
If your Galaxy Watch Active freezes or hangs, you may need to close apps or turn off the
Galaxy Watch Active and turn it on again.
Forcing restart
If your Galaxy Watch Active is frozen and unresponsive, press and hold the Home key (Power
key) for more than 7 seconds to restart it.
Resetting the Galaxy Watch Active
If the methods above do not solve your problem, perform a factory data reset.
On the Apps screen, tap (
Settings
)
→
General
→
Reset
. Before performing the factory
data reset, remember to make backup copies of all important data stored in the Galaxy Watch
Active.
Another Bluetooth device cannot locate your Galaxy Watch Active
•
Ensure that the Bluetooth wireless feature is activated on your Galaxy Watch Active.
•
Reset your Galaxy Watch Active and try again.
•
Ensure that your Galaxy Watch Active and the other Bluetooth device are within
the Bluetooth connection range (10 m). The distance may vary depending on the
environment the devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre.
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