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106
NS-24ER310NA17/NS-24ER310CA17
NS-32DR310NA17/NS-32DR310CA17/NS-48DR510NA17
www.insigniaproducts.com
My TV’s remote
control does not
control the
device
Connected device may
not be turned on
• Make sure that the device is turned on.
Line-of-sight obstructed
• Make sure that no objects (or pets) are obstructing the
line-of-sight from the remote control to the remote sensor on
the front of your TV and the device. See Aiming the remote
control on page 55.
Connected device may
not support some or all
CEC features
• Depending on the device, all the buttons may not work.
• The device may not support this feature. See the
documentation that came with the device for more
information.
CEC control may not be
set up correctly
• Make sure that your TV has searched for CEC devices. See
Discovering connected CEC devices on page 94.
• If you are trying to control the volume on an HDMI® CEC audio
receiver using your TV remote control, make sure that your TV
speakers are turned on. See Turning off the speakers on
page 93.
• If you are trying to control the volume on an HDMI® CEC audio
receiver using your TV remote control, make sure that the
system audio control is turned on. See Enabling system audio
control on page 95.
The device does
not show up in
the CEC device
list
Connected device may
not be a CEC device
• Make sure that the device is a CEC device. See the
documentation that came with the device.
Cables may not be
connected correctly
• Make sure that the HDMI® cable is connected securely to your
TV and the device.
• Make sure that the device is connected to your TV with an
HDMI® cable.
CEC control may not be
set up correctly
• Make sure that your TV has searched for CEC devices. See
Discovering connected CEC devices on page 94.
My device does
not turn off
when I turn off
my TV
Connected device may
not be a CEC device
• Make sure that the device is a CEC device. See the
documentation that came with the device.
Connected device may
not support some or all
CEC features
• The device may not support this feature. See the
documentation that came with the device for more
information.
CEC control may not be
set up correctly
• Make sure that your TV has searched for CEC devices. See
Discovering connected CEC devices on page 94.
• Make sure that system standby is turned on. See Enabling
system standby on page 95.
My TV does not
turn on when I
turn on my
device
Connected device may
not be a CEC device
• Make sure that the device is a CEC device. See the
documentation that came with the device.
Connected device may
not support some or all
CEC features
• The device may not support this feature. See the
documentation that came with the device for more
information.
CEC control may not be
set up correctly
• Make sure that your TV has searched for CEC devices. See
Discovering connected CEC devices on page 94.
• Make sure that 1-touch play is turned on. See Enabling 1-touch
play on page 95.
Symptom Possible cause Try this...
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