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Troubleshooting guide
Symptom Cause and Countermeasure
Cannot play
Check if the disc was inserted correctly.
Check if the disc is scratched or dirty.
Check if there is condensation inside the player. If there is, wait until the condensation is gone (about 1 hour) before us-
ing the player.
If there is a temperature increase error, the CD player will play correctly after it returns to the normal temperature.
If there is a mixture of music CD files (CD-DA data) and MP3/WMA files on a CD, only the music CD files (CD-DA data)
will be played.
Files with extensions other than “.MP3”,“.WMA”, “.mp3” or “.wma” cannot be played. In addition, the character codes and
number of characters for folder names and file names should be in compliance with the specifications.
Check if the finalization process, such as session close and disc close, is done for the disc.
Check if the disc is protected by copyright.
Poor sound quality
Check if the disc is scratched or dirty.
Bit rate may be too low.
It takes a relatively long time before the music starts play-
ing.
If there are many folders or file levels on the MP3/WMA disc, or if it is a multisession disc, some time may be required
before the music starts playing.
Music cuts off or skips The writing software and hardware combination might not match, or the writing speed, writing depth, writing width, etc.,
might not match the specifications. Try using the slowest writing speed.
Skipping with high bit rate files Skipping may occur with large quantities of data, such as for high bit rate data.
Moves immediately to the next song when playing When a non-MP3/WMA file has been given an extension of “.MP3”, “.WMA”, .“mp3”or “.wma”, or when play is prohibited
by copyright protection, there will be approximately 5 seconds of no sound and then the player will skip to the next song.
Songs do not play back in the desired order The playback order is the order in which the files were written by the writing software. Therefore, the files might not play
in the desired order.
4-48 Display screen, heater, air conditioner, audio and phone systems
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