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22
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty, or visit https://jennair.custhelp.com. In Canada, visit http://www.jennair.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
JennAir Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
PROBLEM POSSIBLE CAUSES AND/OR SOLUTIONS
Nothing will operate Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit
breaker. If the problem continues, call an electrician.
Is the microwave oven wired properly? See Installation Instructions.
Microwave oven will not
operate
Is the door completely closed? Firmly close door.
Is the electronic oven control set correctly? See “Microwave Oven Control” section.
On some models, is the Button Lock set? See “Button Lock” in the “Tools Menu” section.
On combination oven models, is the lower oven self-cleaning? The upper oven will not work during
the lower oven Self-Cleaning Cycle.
Is the magnetron working properly? Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100%
cooking power. If water does not heat, call for service. See “Assistance or Service” section.
Oven makes humming
noise
This is normal and occurs when the transformer in the magnetron cycles on.
Oven door looks wavy This is normal and will not affect performance.
Turntable will not operate Is the turntable properly in place? Make sure turntable is correct side up and is sitting securely
on the turntable support.
Is the turntable support operating properly? Remove turntable. Remove and clean turntable
support and rollers. Replace turntable support. Replace turntable. Place 1 cup (250 mL) of water on
the turntable, then restart oven. If it still is not working, call for service. See “Assistance or Service”
section. Do not operate the oven without turntable and turntable support working properly.
Turntable rotates in both
directions
This is normal and depends on motor rotation at beginning of cycle.
Cooling fan continues to
run after cooking cycle is
complete
This is normal and allows for proper cooling of the microwave oven. The microwave cooling fan may
continue to run for several minutes after the cooking cycle has been completed.
No microwave energy is used after the cycle is completed and the control will display “Cooking
Complete” with options for Keep Warm or Add 30 Seconds.
Display shows time
countdown, but is not
operating
Is the Kitchen Timer in use? See “Kitchen Timer” in the “Tools Menu” section.
Tones are not sounding Are tones disabled? See “Sound” in the “Tools Menu” section.
Smoke is coming from
oven vent during broiling or
grilling (on some models)
Some smoke is normal and occurs just as in conventional crisping.
Sparking during broiling or
grilling (on some models)
This is normal and occurs as fat burns off from past cooking. Sparking will stop once fat is completely
burned off.
Cooking times seem too
long
Are large amounts of food being heated? Larger amounts of food need longer cooking times.
Is the incoming voltage less than that specied in the “Built-In Microwave Oven Safety” section?
OR
Is the incoming voltage less than that specied in the “Electrical Requirements” section?
Have a qualied electrician check the electrical system of the house.
Radio or TV interference Is the radio or TV receiver near the microwave oven? Move the receiver away from the microwave
oven, or adjust the radio or TV antenna.
Are the microwave oven door and sealing surfaces clean? Make sure these areas are clean.
In Canada:
JennAir Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
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