DLE1501W User Manual

Loading ...

36 SMART FUNCTIONS

Smart Diagnosis™ Function

Should you experience any problems with the

appliance, it has the capability of transmitting data

via your telephone to the LG Customer Information

Center. NFC or Wi-Fi equipped models can also

transmit data to a smartphone using the LG Smart

ThinQ application.

Smart Diagnosis™ through the

Customer Information Center

• For appliances with the or logo

This gives you the capability of speaking directly to

our trained specialists. The specialist records the

data transmitted from the appliance and uses it to

analyze the issue, providing a fast and effective

diagnosis.

Call the LG Electronics Customer Information

Center at:

(LG U.S.A.) 1-800-243-0000

(LG Canada) 1-888-542-2623

When instructed to do so by the call center,

place the mouthpiece of the phone close to the

Smart Diagnosis™ icon. Do not press any other

buttons.

Press and hold the Temp. Control (Temp.)

button for 3 seconds.

Keep the phone in place until the tone

transmission has nished.

Once the countdown is over and the tones have

stopped, resume your conversation with the call

center agent, who will then be able to assist you

using the information transmitted for analysis.

NOTE

• Smart Diagnosis™ cannot be activated unless

the appliance can be turned on using the Power

button. If the appliance cannot be turned on,

troubleshooting must be done without using Smart

Diagnosis™.

• For best results, do not move the phone while the

tones are being transmitted.

• If the call center agent is not able to get an accurate

recording of the data, you may be asked to try

again.

• The Smart Diagnosis™ function depends on the

local call quality.

• Bad call quality may result in poor data transmission

from your phone to the call center, which could

cause Smart Diagnosis™ to malfunction.

Smart ThinQ Smart Diagnosis™

• For appliances with the or logo

Use the Smart Diagnosis feature in the Smart ThinQ

application for help diagnosing issues with the

appliance without the assistance of the LG Customer

Information Center.

Follow the instructions in the Smart ThinQ application

to perform a Smart Diagnosis using your smartphone.