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English 51
Troubleshooting
Problem Possible cause Solution
Food does not
broil properly.
The serving size may not
be appropriate.
Refer to the cooking guide for
serving sizes and try again.
The rack has not been
properly positioned.
See the broiling
recommendation guide on page
33.
Cookware not suited for
broiling.
Use suitable cookware.
In some areas, the power
(voltage) may be low.
Preheat the broil element for
10 minutes.
See the broiling
recommendation guide on page
33.
The oven
temperature is
too hot or too
cold.
The oven sensor needs to
be adjusted.
See the section on adjusting the
thermostat on page 37.
The oven will
not self-clean.
The oven temperature is
too high to start a self-
cleaning operation.
Allow the range to cool, and
then reset the controls.
The oven controls have
been set incorrectly.
See the section on self-cleaning
on page 40.
A self-cleaning cycle
cannot be started if the
oven lockout feature has
been activated or if a
radiant surface element
is on.
Deactivate the oven lockout
(see page 38). Make sure all
surface elements are turned off.
Problem Possible cause Solution
Excessive
smoking during
a self-cleaning
cycle.
There is excessive soiling
in the oven.
Press OVEN OFF. Open the
windows to rid the room of
smoke. Wait until the self-
cleaning cycle is cancelled.
Wipe up the excess soil, and
then start the self-cleaning
cycle again.
The oven door
will not open
after a self-
cleaning cycle.
The oven is too hot. Allow the oven to cool.
The oven is not
clean after a
self-cleaning
cycle.
The oven controls were not
set correctly.
See the section on self-cleaning
on page 40.
The oven was heavily
soiled.
Wipe up heavy spillovers
before starting the self-cleaning
cycle. Heavily soiled ovens may
need to be self-cleaned again
or for a longer period of time.
Steam is coming
out of the vent.
When using the convection
feature, it is normal to see
steam coming out of the
oven vent.
This is normal operation and
not a system failure. Use the
oven as usual.
As the number of racks
or amount of food being
cooked increases, the
amount of visible steam
will increase.
A burning or oily
odor is coming
from the vent.
This is normal in a new
oven and will disappear in
time.
To speed the process, set a self-
cleaning cycle for a minimum
of 3 hours.
See the section on self-cleaning
on page 40.
NE59N6650W_DG68-01049A-00_EN+MES+CFR.indb 51 1/31/2018 11:58:28 AM
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