Loading ...
Loading ...
Loading ...
48 English
Troubleshooting
Troubleshooting
CONTROL DISPLAY
Problem Possible cause Solution
The Display goes
blank.
A fuse in your home may
be blown or the circuit
breaker tripped.
Replace the fuse or reset the
circuit breaker.
The Display
ashes.
There was a power failure. Reset the clock.
COOKTOP
Problem Possible cause Solution
The surface units
will not maintain
a rolling boil or
will not cook
fast enough.
You may be using
inappropriate cookware.
Use pans which are at and
match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid until
the desired heat is obtained.
The surface units
will not turn on.
A fuse in your home may
be blown or the circuit
breaker tripped.
Replace the fuse or reset the
circuit breaker.
The cooktop controls are
set improperly.
Check if the correct control is
set for the surface unit you are
using.
Areas of
discoloration on
the cooktop.
Food spillover was not
cleaned.
Refer to the section on the
care and cleaning of the glass
cooktop on pages 44-45.
The surface is hot and the
model features a light-
colored cooktop.
This is normal. The surface may
appear discolored when it is
hot. This is temporary and will
disappear as the glass cools.
Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don’t have problems with your new
electric range. If you run into unexpected trouble, look rst for a solution in the
table below. If, after trying the suggested solution, you’re still having trouble, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Installation
Problem Possible cause Solution
The range is not
level.
The appliance has been
installed improperly.
Place the oven rack in the
center of the oven. Place a
level on the oven rack. Adjust
the leveling legs at the base of
the range until the oven rack
is level.
Ensure the oor is level and
strong and stable enough to
adequately support the range.
The oor is sagging or
sloping.
Contact a carpenter to correct
the situation.
The kitchen cabinets are
not properly aligned and
make the range appear to
be not level.
Ensure the cabinets are square
and provide sufcient room for
installation.
The appliance
must be
accessed for
servicing and
cannot be
moved easily.
The kitchen cabinets are
not square and too close to
the appliance.
Contact a builder or installer to
make the appliance accessible.
Carpet is interfering with
movement of the range.
Provide sufcient space so the
range can be lifted over the
carpet.
NE59N6650W_DG68-01049A-00_EN+MES+CFR.indb 48 1/31/2018 11:58:28 AM
Loading ...
Loading ...
Loading ...