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34
TROUBLESHOOTING
EN
Before Calling for Service
If following symptoms appear while using the Robot Cleaner, check it one more time. It may not be a
failure.
Problem Cause Solution
Power cannot be turned on.
Is the Main Power Switch of
the Robot Cleaner turned off?
• Turn on the Main Power
Switch at the back of the
Robot Cleaner.
Is the battery discharged
completely?
• Charge the battery of the
Robot Cleaner manually.
Power is turned off
automatically.
Did the Robot Cleaner stop
for more than 10 minutes in a
no charging status?
• If the Robot Cleaner has been
on standby for more than 10
minutes in a no charging
status, the power will be
turned off automatically. Store
the Robot Cleaner in a
charging status.
Did the Robot Cleaner stop
for more than 10 minutes in
the status of being trapped
by an obstacle?
• Use the Robot Cleaner after
arranging surrounding
obstacles.
Charging cannot be carried
out.
Is there an obstacle near the
Home Station?
• Remove the obstacle near the
Home Station.
Is the power lamp on the
Home Station turned off?
• Check if the power plug of the
Home Station is inserted into
the outlet.
Is the charging terminals
stained with foreign
substances?
• Wipe the Robot Cleaner and
the charging terminals of the
Home Station with a soft
cloth.
Was the Robot Cleaner
charged in a cool place?
• Due to the characteristics of
the battery, the battery may
not be charged properly at a
low temperature below 5 °C.
Use the Robot Cleaner after
charging the battery at proper
temperatures.
Suction power becomes
weak.
Is there any foreign material
blocking the suction port?
• Check if there is any foreign
material in the suction port.
Is the dust bin completely
filled?
• Empty the dust bin.
Is the HEPA Filter or the
Pre-Filter blocked?
• Clean the HEPA Filter or the
Pre-Filter.
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