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Troubleshooting
107
B
Ink Low One or more of the ink cartridges are
near the end of their life. If one of the
color ink cartridges is near the end of
its life and someone is sending you a
color fax, your machine’s
“handshake” will ask that the fax be
sent as black & white. If the sending
machine has the ability to convert it,
the color fax will be printed at your
machine as a black & white fax.
Order a new ink cartridge. You can
continue printing until the
Touchscreen shows
Cannot Print. (See Ordering
accessories and supplies on page ii
and Replacing the ink cartridges
on page 93.)
Low Temperature The print head is too cold. Allow the machine to warm up.
Media Error The memory card is either corrupted,
improperly formatted, or there is a
problem with the memory card.
Remove the memory card from the
media drive (slot) of the machine and
format it properly.
Put the card firmly into the slot again
to make sure it is in the correct
position. If the error remains, check
the media drive (slot) of the machine
by putting in another memory card
that you know is working.
Media is Full. The memory card or USB Flash
memory drive you are using has no
available space or already contains
999 files.
Your machine can only save to your
memory card or USB Flash memory
drive if it contains less than 999 files.
Delete unused files to free some
space and try again.
No Caller ID There is no incoming call history. You
did not receive calls or you have not
subscribed to the Caller ID service
from your telephone company.
If you want to use the Caller ID
feature, call your telephone company.
(See Advanced User’s Guide: Caller
ID.)
No File The memory card or USB Flash
memory drive in the media drive does
not contain a .JPG file.
Put the correct memory card or USB
Flash memory drive into the slot
again.
No Ink Cartridge An ink cartridge is not installed
properly.
Take out the new ink cartridge and
re-install it slowly until it latches. (See
Replacing the ink cartridges
on page 93.)
Error Message Cause Action
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