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Possible Cause and ResolutionSymptom
– Copyright protected files.
• Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
• Repair or convert the files to a supported format.
See Entertainment (page 513).
– Device indexing required.
• Re-index your device. See Settings (page 535).
– Device lock screen enabled.
• Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device.
– Device malfunction.
• Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum.
– Device limitation.
• Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
– If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
540
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing-
SYNC™ 3 (If Equipped)
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