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Possible Cause and ResolutionSymptom
– Incorrect device settings.
• Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
• Unlock your device before connecting it.
The system does not recog-
nize my device.
– Device limitation.
• Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
• Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
• Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist.
– Device limitation. Bluetooth does not support voice
commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device.
– Incompatible device.
• Check the compatibility of your device on our
website.
– Device not connected.
• Pair your device. See Phone (page 525).
– Media player not running.
• Start the media player on your device.
The system does not recog-
nize the music on my device.
– Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
• Repair the files on your device.
– Corrupt files.
• Repair the files on your device.
539
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing-
SYNC™ 3 (If Equipped)
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