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Chevrolet BOLT EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556250) - 2020 - CRC - 2/11/20
312 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 312
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 314
Customer Assistance for Text
Telephone (TTY) Users . . . . . 315
Online Owner Center . . . . . . . . . 315
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 316
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 316
Scheduling Service
Appointments . . . . . . . . . . . . . . . 318
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 318
Collision Damage Repair . . . . . 319
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 321
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 322
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 322
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 323
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 323
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 324
Cybersecurity . . . . . . . . . . . . . . . . . 324
Event Data Recorders . . . . . . . . 324
OnStar . . . . . . . . . . . . . . . . . . . . . . . 325
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
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