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Troubleshooting
Getting Support
183 Support through Remote Management
185 Finding the Information You Need for Service
There is a problem with the screen.
185 Testing the Picture
I can't hear the sound clearly.
188 Testing the Sound
I can't see 3D images clearly.
189 Testing 3D Picture Quality
There is a problem with the broadcast.
The computer won't connect.
I can't connect to the Internet.
The Schedule Recording/Timeshift function isn't working.
Anynet+ (HDMI-CEC) isn't working.
I am having trouble launching/using apps.
My file won't play.
I want to reset the TV.
Other Issues
Notes and Precautions
Before Using the Recording and Timeshift Functions
197 Before Using the Recording and Schedule Recording
Functions
198 Before the Using Timeshift Function
Before Using 3D Viewing Mode
199 3D Precautions
202 Supported Resolutions for each 3D Mode
S-Recommendation Disclaimer
204 S Recommendation with Voice Interaction
204 S Recommendation
Read Before Using Voice, Motion, or Face Recognition
205 Voice, Motion, and Face Recognition Precautions
207 Requirements for Using Voice, Motion, or Face Recognition
Read Before Using SAMSUNG APPS
WebBrowser Restrictions
Read Before Playing Photo, Video, or Music Files
212 Photo, Video, and Music File Use Limitations
212 Storage Device File Transfers
213 Supported External Subtitles
213 Supported Internal Subtitles
214 Supported Image Formats and Resolutions
214 Supported Music Formats and Codecs
215 Supported Video Codecs
Read After Installing the TV
217 Picture Sizes and Input Signals
217 Installing an Anti-Theft Kensington Lock
218 Read Before Setting Up a Wireless Internet Connection
Read Before Connecting a Computer (Supported
Resolutions)
219 LED 4 series
221 LED 5, 6, 7 series
Supported Video Resolutions
223 CEA-861
Licence
Glossary
VI
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