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36
SMART FUNCTIONS
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting
data via your telephone to the LG Customer
Information Center. NFC or Wi-Fi equipped models
can also transmit data to a smartphone using the
LG SmartThinQ application.
Smart Diagnosis™ through the
Customer Information Center
• For appliances with the c or d logo
This method allows you to speak directly to our
trained specialists. The specialist records the
data transmitted from the appliance and uses it to
analyze the issue, providing a fast and effective
diagnosis.
1
Call the LG Electronics Customer Information
Center at:
• (LG U.S.A.) 1-800-243-0000
• (LG Canada) 1-888-542-2623
2
When instructed to do so by the call center,
place the mouthpiece of the phone close to the
Smart Diagnosis™ icon. Do not press any
other buttons.
3
Press and hold Temp. button for three
seconds.
4
Keep the phone in place until the tone
transmission has finished.
• For best results, do not move the phone while
the tones are being transmitted.
• If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
5
Once the countdown is over and the tones
have stopped, resume your conversation with
the call center agent, who will then be able to
assist you using the information transmitted for
analysis.
NOTE
• Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the Power
button. If the appliance cannot be turned on,
troubleshooting must be done without using
Smart Diagnosis™.
• For best results, do not move the phone while
the tones are being transmitted.
• If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
• The Smart Diagnosis™ function depends on the
local call quality.
• Bad call quality may result in poor data
transmission from your phone to the call center,
which could cause Smart Diagnosis™ to
malfunction.
LG SmartThinQ Smart Diagnosis™
• For appliances with the c or d logo
Use the Smart Diagnosis feature in the
LG SmartThinQ application for help diagnosing
issues with the appliance without the assistance of
the LG Customer Information Center.
Follow the instructions in the LG SmartThinQ
application to perform a Smart Diagnosis using
your smartphone.
NOTE
• Smart Diagnosis™ cannot be activated unless
the appliance can be turned on using the Power
button. If the appliance cannot be turned on,
troubleshooting must be done without using
Smart Diagnosis™.
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