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Additional information
Troubleshooting
! If you think that there is something wrong with this unit, check the items below and access the Pioneer DJ site and check [FAQ] for the
[DDJ-WeGO4].
http://pioneerdj.com/
Sometimes the problem may lie in another component. Inspect the other components and electrical appliances being used. If the problem cannot
be rectified, ask your nearest service center or your dealer to carry out repair work.
! The player may not operate properly due to static electricity or other external influences. In such cases, normal operation may become possible if
you turn the power off and then back on.
Problem Check Remedy
The power of the unit does not turn
on.
Is the included AC adapter properly connected? When using an iPhone / iPad and this unit in combination, be sure to properly
connect the included AC adapter.
Is the included USB cable properly connected? When using a computer and this unit in combination, be sure to properly con-
nect the included USB cable.
Is the supply of power from the connected com-
puter’s USB port insufficient?
When using a computer and this unit in combination using the USB bus power
of the computer, connect to a USB port capable of a sufficient supply of power.
If devices not being used for the DJ performance are connected to other USB
ports, also disconnect them to provide sufficient power.
Run the connected computer with the power supplied from an AC adapter rather
than running it on the battery.
This unit is not recognized on the
computer.
Is the [STANDBY/ON] indicator green? Press the [STANDBY/ON] button to turn the power on.
Is the included USB cable properly connected? When using a computer and this unit in combination, be sure to properly con-
nect the included USB cable.
Are you using a USB hub? USB hubs cannot be used. Connect the computer and this unit directly using
the included USB cable.
Is an iPhone / iPad connected? Disconnect the iPhone / iPad.
This unit is not recognized by an
iPhone / iPad. (The iPhone / iPad
does not respond even if this unit is
operated.)
Is the included AC adapter properly connected? When using an iPhone / iPad and this unit in combination, be sure to properly
connect the included AC adapter.
Is the cable included with the iPhone / iPad
properly connected?
Properly connect the cable included with the iPhone / iPad.
Is a computer connected? Disconnect the computer.
The unit and DJ software controls and
sliders positions differ.
— When the unit controls and sliders are moved, the DJ software controls and
sliders are synchronized.
Distorted sound. Is the [MASTER LEVEL] control set to the proper
position?
Adjust the [MASTER LEVEL] control according to the devices to be connected.
Is the [HEADPHONES LEVEL] control set to the
proper position?
Adjust the [HEADPHONES LEVEL] control according to the device to be
connected.
Is the level of the audio input to the [MIC] input
terminal set to an appropriate level?
Set the level of the audio input to the [MIC] input terminal to an appropriate level
for the connected device.
Sound being played is interrupted
when using DJ software.
Is the computer connected to this unit connected
to an AC power supply?
When using a notebook computer on battery power, the power management
system may set the battery energy saving mode, decreasing the CPU’s clock
frequency. If this happens, noise may be generated and operation may become
slower. Connect the computer to which this unit is to be connected to an AC
power supply.
Is the driver software’s latency value suitable?
(Windows)
Set the driver software’s latency to a suitable value.
Is the buffer size (latency) value of the DJ software
appropriate?
Set the buffer size (latency) value of the DJ software appropriately.
No sound or small sound. Are the channel faders, crossfader and
[MASTER LEVEL] control set to the proper
positions?
Set the channel faders, crossfader and [MASTER LEVEL] control to the proper
positions.
Is the connected, power amplifier, powered speak-
ers, etc., properly set?
Properly set the external input selection, volume, etc., on the power amplifier,
powered speakers, etc.
Is the included USB cable properly connected?
(When combined with computer)
Connect the included USB cable properly.
Is the cable included with the iPhone / iPad
properly connected? (When combined with iPhone
/ iPad)
Properly connect the cable included with the iPhone / iPad.
Are the terminals and plugs dirty? Clean the terminals and plugs before making connections.
Is the driver software properly set? (Windows only) Set the driver software properly. (The driver software is not required for Mac.)
Are the connection cables properly connected? Connect the connection cables properly.
Is the volume of the Android device properly set?
(When combined with Android device)
Set the volume of the Android device properly.
Sound is interrupted when the ASIO
driver is set.
Has the ASIO driver been set with the DJ software
started up?
Set the ASIO driver before starting up the DJ software.
En
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