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If you enter the PIN incorrectly too many times, your SIM card will get blocked. You
then need to enter your PUK (Personal Unblocking Key) and a new PIN. Your PIN
and PUK are supplied by your service provider.
To set up a SIM card lock
1 Find and tap Settings > Lock screen & security > SIM card lock.
2 Tap the slider beside Lock SIM card to enable.
3 Enter the SIM card PIN and tap OK. The SIM card lock is now active and you
will be prompted to enter your PIN every time you restart your device.
To change the SIM card PIN
1 Find and tap Settings > Lock screen & security > SIM card lock.
2 Tap Change SIM PIN.
3 Enter the old SIM card PIN and tap OK.
4 Enter the new SIM card PIN and tap OK.
5 Re-type the new SIM card PIN and tap OK.
To Unlock a Blocked SIM Card Using the PUK Code
1 Enter the PUK code and tap
.
2 Enter a new PIN code and tap .
3 Re-enter the new PIN code and tap
.
If you enter an incorrect PUK code too many times, you need to contact your network
operator to get a new SIM card.
Finding the IMEI number of your device
Your device has a unique identification number that is referred to as the IMEI or
Product ID. You should keep a copy of this number. You may require it if your
device is stolen, or when contacting support.
To view your IMEI number using the dialpad
1 Find and tap
.
2 Tap .
3 Enter *#06# into the dialpad. The IMEI number pops up automatically.
To view your IMEI number on the label strip
14
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