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Before calling for service, review this list. It may save both time and expense. The list includes
common occurrences that are not the result of defective workmanship or materials in this
washer.
Service Prevention Checklist
OCCURRENCE POSSIBLE CAUSES SOLUTION
Noise
High pitch “jet
engine” noise.
• A certain amount of motor
whine is normal during the
spin cycle.
Rattling and
clanking.
• Foreign objects such as
coins or safety pins may be
in drum or pump.
• Belt buckles and metal
fasteners are hitting wash
drum.
• Stop washer and check drum. If noise
continues after washer is restarted,
objects may be in pump. Call your
authorized servicer.
• To prevent unnecessary noise and
damage to drum, fasten fasteners and
turn items inside out.
Thumping sound. • Heavy wash loads may
produce a thumping sound.
This is usually normal. If
sound continues, washer is
probably out of balance.
• Stop washer and redistribute wash load.
Vibrating noise. • Washer is not resting firmly
on floor.
• Shipping bolts and foam
block have not been
removed during installation.
• Wash load unevenly
distributed in drum.
• Move washer so it rests firmly on floor.
Adjust leveling legs. See
Installation
Instructions
for details.
• See
Installation Instructions
for removing
shipping bolts and foam block.
• Stop washer and rearrange wash load.
Operating
Washer does not
start.
• Electrical power cord
may not be plugged in or
connection may be loose.
• House fuse blown, circuit
breaker tripped, or a power
outage has occurred.
• Water supply faucets are not
turned on.
• Motor is overheated. Washer
motor will stop if it becomes
overheated.
• Washer door is not
completely closed.
• Make sure plug fits tightly in wall outlet.
• Reset circuit breaker or replace fuse. Do
not increase fuse capacity. If problem is
a circuit overload, have it corrected by a
qualified electrician. If problem is a power
outage, call local electric company.
• Turn on water supply faucets.
• It will automatically restart after a cool
down period of up to 30 minutes (if
washer has not been manually turned off).
• Close door completely.
Washer won’t
spin.
• Load is too small. • Add 1 or 2 similar items to help balance
the load.
Residue left in
drum.
• Heavily soiled items. • Wipe drum with a nonabrasive household
cleanser, then rinse. Shake or brush
excess dirt and sand from items before
washing.
Solutions to Common Problems
27
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