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Solutions to Common Problems
PROBLEM POSSIBLE CAUSES SOLUTIONS PREVENTIVE
MEASURES
Residue
stains/
buildup, mold
or mildew
stains in
gasket
• Moisture in washer.
• Use of non-HE
detergent.
• Overdosing detergent.
• Overloading wash
drum.
• Leaving a wet load set
in washer.
• Cold water washes
which may not
completely dissolve
and remove
detergents.
• Perform clean
washer cycle.
• Scrub gasket with Comet™
Spray Gel Mildew Stain
Remover - use brush to
remove stains.
• Use only HE (high efficiency
detergent) along with
recommended dosage.
• Remove wash load
immediately upon cycle
completion.
• Run dehumidifier in
laundry room.
• Avoid overfilling
detergent and
fabric softener
compartments of
dispenser.
• Dry the inside of
washer and gasket
after every run.
Residue
stains/
buildup, mold
or mildew
stains in
dispenser
drawer
• Moisture in the
washer.
• Use of non-HE
detergent.
• Overdosing detergent.
• Remove and clean dispenser
and inserts with combination
of ¾ cup liquid chlorine
bleach and one gallon
hot water. Rinse well, and
repeat if necessary. When
cleaning, wear rubber or
latex gloves and protect floor
and clothing from bleach
damage.
• Use only HE (high efficiency
detergent) along with
recommended dosage.
• Avoid overfilling
detergent and
fabric softener
compartments of
dispenser.
Water in fold
of flexible
gasket
• Result of washing
and part of normal
operation.
• At the end of each wash,
dry inside of gasket fold with
clean dry towel all around
gasket.
Odor • Moisture in the
washer.
• Use of non-HE
detergent.
• Overdosing detergent.
• Leaving a wet load
remain in washer.
• Cold water washes
which may not
completely dissolve
and remove
detergents.
• Perform clean washer
cycle.
• At the end of each wash,
dry inside of gasket fold with
clean, dry towel all around
gasket.
• Use only HE (high efficiency
detergent) along with
recommended dosage.
• Remove wash load
immediately upon cycle
completion.
• Pour one cup liquid chlorine
bleach in standpipe; let
remain a day and flush with
water.
• Leave door and
dispenser drawer
open for a few
hours after use or
whenever washer is
not in use.
26
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