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11. Web Access isn't working.
Below are a few possible reasons why this may be occurring:
Windows version is pre -Windows 2000 service pack 4. Use a more recent version of Windows.
ActiveX controls have been disabled.
The PC is not using DirectX 8.1 or higher. Upgrade to a more recent version of DirectX.
The camera is having network connection errors.
Web access may be setup incorrectly.
The username or password may be incorrect.
12. Web Access live view is only displaying a static picture. Both live playback and recorded playback aren't
working.
Below are a few possible reasons why this may be occurring:
The network speed is not sufficient to transfer video data via web access.
The client PC may have limited resources.
Multicast mode may be causing this issue.
A privacy mask or screensaver may be enabled.
The logged in user may not have sufficient rights to monitor real-time playback.
The camera’s local video output quality is not sufficient.
13. Network connection is not stable.
Below are a few possible reasons why this may be occurring:
The network is not stable.
There may be an IP address conflict.
There may be a MAC address conflict.
The PC or camera network card may be defective.
The WiFi network the camera is picking up is too weak.
14. The alarm signal cannot been disarmed.
Below are a few possible reasons why this may be occurring:
An alarm may be setup incorrectly.
An alarm output may have been manually opened.
There may be an error in the camera’s firmware.
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