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15. Alarms are not working.
Below are a few possible reasons why this may be occurring:
The alarm is not setup correctly.
The alarm cable is not connected correctly.
The alarm input signal is not correctly configured.
There are two loops connected to one alarm device.
16. The camera is not recording enough video.
Below are a few possible reasons why this may be occurring:
The storage capacity is not enough.
The storage device is damaged.
17. Downloaded files cannot be played back.
Below are a few possible reasons why this may be occurring:
The media player software on the PC may not be able to read the file format.
The PC may not have DirectX 8.1 or higher.
The PC may not have Windows XP or higher.
18. Forgot login information.
Below are a few solutions:
Hold the reset button on the back of the camera to execute a factory reset. This will restore the device to its
factory settings and will reset ALL of the camera’s settings.
19. When I login via HTTPS, a dialogue says the certificate has expired or is not valid yet.
Ensure the PC has the same time as the camera’s system time.
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