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MULTIMEDIA 209
7. Can I try features or packages before I buy
them? Your new vehicle purchase may have
come with an included trial period for
certain Apps and services.
8. Can I access every App and service while
driving? No, some applications and services
are not available while driving. For your own
safety, it is not possible to use some of the
touchscreen features while the vehicle is in
motion (e.g. key pad).
9. What happens when my subscription
comes up for renewal? If you have added a
credit card to your account information,
your subscription will be automatically
renewed for a term length in accordance
with the service plan that you have selected
at the then current subscription rate and on
every renewal date thereafter, unless you
cancel your subscription by calling SiriusXM
Guardian™ Care. If you have not added a
credit card to your account, SiriusXM
Guardian™ will send you an email or letter
in advance of your expiration date to remind
you that your subscription is ending soon.
10. How do I manage my SiriusXM Guardian™
notification preferences? Contact SiriusXM
Guardian™ Customer Care, or go to your
Owner’s Site and then update your
preferences on the SiriusXM Guardian™
customer web portal.
11. How do I purchase a subscription? Contact
SiriusXM Guardian™ Customer Care by
pushing the ASSIST button on your rearview
mirror.
12. How do I update my credit card
information? Login to your Owner’s Site,
and select Edit Profile, then select SiriusXM
Guardian™ Payment Account.
13. How do I find out how much longer I have on
my subscription? Contact SiriusXM
Guardian™ Customer Care.
You also can visit your Owner’s Site and
choose a subscription to view its expiration
date. When your subscription is about to ex-
pire, you will receive an email or letter of no-
tification.
14. Can I get a refund if I have not used the
entire subscription? Prorated refunds are
provided from the date of cancellation for
annual plans or longer. Please see the
Uconnect and SiriusXM Guardian™ Terms &
Conditions for refunds related to billing
plans of other lengths and other circum-
stances.
15. Can I cancel a subscription before it
expires? Yes. If you have an annual
subscription, your subscription will be
canceled the day you cancel. If you have a
monthly subscription, your subscription will
be canceled on the last day of the month in
which you choose to cancel.
16. What should I do if I want to sell my vehicle?
Before your vehicle is sold to a new owner,
you’ll want to remove your account
information. This process removes all
personal information, returns the Uconnect
system to its original factory settings,
removes all SiriusXM Guardian™ services
and account information. To remove your
account information from the Uconnect
system, contact SiriusXM Guardian™
Customer Care.
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