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• Click on PC Sync to sync the date and time.
• Click Save to save and apply the new date and time settings.
5. Motion detection does not work.
Below are a few possible reasons why this may be occurring:
• The motion detection time period may be incorrectly configured.
• Motion detection zone setup is not correctly configured.
• Motion detection sensitivity is too low.
6. Web Access is not working.
Below are a few possible reasons why this may be occurring:
• Windows version is pre -Windows 2000 service pack 4. Use a more recent version of Windows.
• ActiveX controls have been disabled.
• The PC is not using DirectX 8.1 or higher. Upgrade to a more recent version of DirectX.
• The camera is having network connection errors.
• Web access may be setup incorrectly.
• The username or password may be incorrect.
7. Web Access live view is only displaying a static picture.
are a few possible reasons why this may be occurring:
• The network speed is not enough to transfer video data via web access.
• The client PC may have limited resources.
• Multicast mode may be causing this issue.
• A privacy mask or screensaver may be enabled.
• The logged in user may not have enough rights to monitor real-time playback.
• The camera’s local video output quality is not enough.
8. Network connection is not stable.
Below are a few possible reasons why this may be occurring:
• The network is not stable.
• There may be an IP address conflict.
• There may be a MAC address conflict.
• The PC or camera network card may be defective.
• The Ethernet cable is too long
9. The alarm signal cannot be disarmed.
Below are a few possible reasons why this may be occurring:
• An alarm may be setup incorrectly.
• An alarm output may have been manually opened.
• There may be an error in the camera’s firmware.
10. Alarms are not working.
Below are a few possible reasons why this may be occurring:
• The alarm is not setup correctly.
• The alarm cable is not connected correctly.
• The alarm input signal is not correctly configured.
• There are two loops connected to one alarm device.
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