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18
Confi guration Sheet
Record device information and confi guration settings below.
Controller Name:
NOTE: Any user of the system is subject to the terms outlined in the product EULA.
Notes:
DEVICE CONFIGURATION:
DOOR 1
DOOR/GATE NAME:
INPUTS
WIEGAND REX STATUS
EOL (Y / N)
OUTPUTS
PRIMARY RELAY AUXILIARY RELAY
N.O. N.C. N.O. N.C.
Notes:
DOOR 2
DOOR/GATE NAME:
INPUTS
WIEGAND REX STATUS
EOL (Y / N)
OUTPUTS
PRIMARY RELAY AUXILIARY RELAY
N.O. N.C. N.O. N.C.
Notes:
Troubleshooting
CAP2D does not power on after connecting 12VDC transformer.
Check position of PoE jumper. Move jumper to the top position.
Relay does not trigger when a credential is presented.
Check power; are LEDs powered on? Check input devices and connections for proper operation. Check myQ
®
Business™ activity log to
aid in diagnosing.
I received an email saying the CAP2D was offl ine.
Check myQ
®
Business™ for latest online/offl ine status. If still offl ine check local Internet connection and power to the CAP2D. Sometimes this is
also triggered during regular maintenance on the myQ
®
Business™ Servers. CAP2D stores the database locally and continues to provide access
control without an Internet connection. Activity and database changes are only exchanged with myQ
®
Business™ when CAP2D is online.
For myQ
®
Business™ programming please visit www.myqbusiness.com
Support Contacts
CGI - PROFESSIONAL ACCESSIBILITY
Web LiftMaster.com
FAQs Support.Partner.LiftMaster.com/s/
Dealer Installation & myQ
®
Business
™
Support Videos YouTube.com/LiftmasterSupport
Commercial/Professional Support: 800-528-2806 Mon-Fri 5:00 a.m. to 6:00 p.m. MST
LiftMaster Training Academy LiftMasterTraining.com
Partner Portal Partner.LiftMaster.com/login
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