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Action Yes No
Step 3
a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded.
• You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b Print the document.
Is the print light?
Go to step 4. The problem is
solved.
Step 4
Check if paper has texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 5. Go to step 7.
Step 5
a Replace textured or rough paper with plain paper.
b Print the document.
Is the print light?
Go to step 7. The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print light?
Go to step 7. The problem is
solved.
Troubleshoot a problem 105
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