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53Service and support
Problem Possible cuse Solution
I can’t connect to a Wi-Fi network. • The Wi-Fi function is turned o.
• The connection settings for the
Wi-Fi network are incorrect.
• The distance between the
device and the Wi-Fi access
point is too long.
• An obstacle is blocking the
signal between the device and
the Wi-Fi access point.
• Turn on Wi-Fi. For more information,
see Turn on Wi-Fi.
• Check the Wi-Fi settings.
• Try to move the device closer to the
Wi-Fi access point.
• Check if there are any obstacles
between the device and the Wi-Fi
access point.
I can’t transfer data from my SpeechAir to
my computer.
• The micro USB cable is
connected to the wrong micro
USB port (i.e. charging micro
USB port) on the docking
station.
• Disconnect the micro USB cable from
the docking station and connect it to
the data transfer micro USB port
marked with on the docking station.
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