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Before You Call 33
SOLUTIONS TO COMMON PROBLEMS
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the
problem listed:
Problem Solution
Poor baking results • Many factors affect baking results. Use proper oven rack position. Center food in the
oven and space pans to allow air to circulate. Preheat oven to the set temperature
before placing food in the oven. Bakeware may be too lightweight or warped. Use
heavier quality bakeware so foods being prepared may bake more evenly. Try adjusting
the recipe's recommended temperature or baking time.
Appliance is not level. • Be sure floor is level, strong & stable enough to adequately support range. If floor is
sagging or sloping, contact a carpenter to correct the situation.
• Poor installation. Place oven rack in center of oven. Place a level on the oven rack.
Adjust leveling leg at base of appliance until the oven rack is level.
• Kitchen cabinet alignment may make oven appear not level. Be sure cabinets are
square and have sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
• Carpet interferes with appliance.
• Provide sufficient space to lift appliance over carpet.
Entire appliance does not operate • Make sure power cord is plugged properly into outlet.
• Electrical power outage. Check house lights to be sure. Call your local electric company
for service outage information.
• Service wiring is not complete. Contact your dealer, installing agent, or authorized
service agent.
Flames inside oven or smoking from
oven vent.
• Excessive spills in oven. Grease or food spilled onto oven bottom or oven cavity. Wipe
up excessive spills before starting oven. If flames or excessive smoke are present when
using broil, see
“Broil”on page 20.
Self clean does not work. • Oven control improperly set. Make sure the oven door is closed. Make sure you have
removed the oven racks and rack ladder supports from the oven. Review
“Cleaning the
Oven”on page 24.
Soil not completely removed after
self clean.
• Self Clean was interrupted. Review “Cleaning the Oven”on page 24.
• Excessive spills on oven bottom. Clean before starting self clean.
• Failure to clean soil from the oven frame, the door liner outside the oven door gasket,
and the small area at the front center of the oven bottom. These areas are not in the self
cleaning area, but they get hot enough to burn on residue. Clean these areas before
starting the self cleaning cycle. Burned-on residue can be cleaned with a stiff nylon
brush and water or a nylon scrubber. Be careful not to damage the oven gasket.
Oven racks discolored or do not slide
easily.
Glide racks do not slide easily.
• Oven racks left in oven cavity during self clean. Always remove oven racks from oven
cavity before starting a self clean cycle. Clean using a mild abrasive cleaner following
manufacturer's instructions. Rinse with clean water, dry, and replace in oven.
• Refer to “Caring for your glide racks” on page 31.
Oven lights do not work. • Be sure the oven lights are secure in their sockets.
Fan noise occurring after oven is
turned off.
• Some models are equipped with a cooling fan that runs during the cooking process to
cool internal electronic components. It is normal for this fan to continue to run for an
extended period of time, even when the oven is off.
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