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Problems Solutions
The rolling brush
does not rotate.
Clean the rolling brush.
Check if the rolling brush and brush guard have been installed
properly.
RoboVac’s
movements or travel
path are abnormal.
Clean the sensors carefully with a dry cloth.
Restart RoboVac by turning the power switch o and on.
RoboVac cannot
connect to a Wi-Fi
network.
Make sure your Wi-Fi router supports the 2.4GHz and
802.11b/g/n bands; the 5GHz band is not supported. For
details, refer to the “Troubleshooting > Wi-Fi connection”
section in this manual.
You cannot control
RoboVac with
Amazon Alexa.
Check if there are any Internet connection problems.
Check whether you have installed the Amazon Alexa app
onto your smart device and enabled “EufyHome - RoboVac”
Skill in the Amazon Alexa app. For details, refer to the “Use
Your RoboVac with Amazon Alexa / the Google Assistant”
section in this manual.
Make sure you have an EufyHome account.
Make sure you are using correct Alexa voice-commands.
The “EufyHome - RoboVac” Skill for Alexa is currently only
available in English.
You cannot control
RoboVac with the
Google Assistant.
Check if there are any Internet connection problems.
Check if you have installed the Google Home app onto your
smart device and initiated the “EufyHome” action in the
Google Home app. For details, refer to the “Use Your RoboVac
with Amazon Alexa / the Google Assistant” section in this
manual.
Check if you are using the proper commands when talking to
the Google Assistant. When making your request, first say the
wake words “Ok Google”.
Repeat your question. Speak clearly to the Google Assistant.
Error Tones
When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator
on RoboVac will be solid or flashing.
Flashing red indicator light
Error Tone Cause Solution
One beep
RoboVac is stuck and one of the
wheels is not making contact with
the floor (hanging in mid-air).
RoboVac may be in an extremely
large room and the bumper is not
registering obstacles.
Restart cleaning in a new location.
Two beeps RoboVac’s bumper is stuck.
Tap RoboVac’s bumper several times
to dislodge any debris that may be
trapped underneath.
Error Tone Cause Solution
Three beeps
RoboVac’s drop sensors are dirty.
RoboVac is stuck on the ledge of a
staircase and cannot reverse.
Clean the drop sensors gently
with a dry cloth.
Place RoboVac in a new location.
Use a physical barrier to block o
the problem area.
Four beeps RoboVac’s power level is too low.
Manually charge RoboVac for at least
5 hours.
Solid red indicator light
Error Tone Cause Solution
One beep
RoboVac’s left/right wheel is
stuck.
Turn o RoboVac and remove any hair or
debris from the left/right wheel.
Two beeps RoboVac’s side brush is stuck.
Turn o RoboVac and remove any hair or
debris from the side brush.
Three beeps RoboVac’s suction fan is stuck.
Turn o RoboVac, then remove and
empty the dust collector.
Make sure the suction inlet is not
blocked by any hair or debris.
Four beeps RoboVac’s rolling brush is stuck.
Turn o RoboVac and remove any hair or
debris from the rolling brush.
Wi-Fi Connection
Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following
requirements.
Wi-Fi Setup Requirements
RoboVac
- RoboVac is fully charged and the main power switch on the bottom of RoboVac is
turned on.
- Wi-Fi status light slowly flashes blue.
Wi-Fi Network
- Use the correct password for your network.
- Do not use a VPN (Virtual Private Network) or Proxy Server.
- Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
- You are using a 2.4GHz router or a dual-band router that is configured to support a
2.4GHz frequency band. RoboVac does not support 5GHz frequency band.
- If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz
mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back
once your setup is complete.
- When connecting to a hidden network, make sure you enter the correct network
name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.
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