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33
Before You Call For Service
Problem Possible Causes What To Do
Condensation This usually happens when This is normal. After the water in the tank warms
a new water heater is up, the condensation will disappear. If, however, the
filled for the first time. condition persists, examine the piping and fittings
for possible leaks.
Moisture from the products This is normal and will disappear in time. Excessive
of combustion condensing condensation can cause main burner outage.
on the tank surface.
An undersized water Use a water heater size that meets the requirements
heater will cause of your needs.
condensation.
Yellow flame Scale on top of the burner. Contact a qualified service technician to remove scale.
or soot
Vent and/or combustion air- Remove obstruction or debris from vent and/or
inlet pipes are blocked. combustion air-inlet pipes.
Unable to light Air in gas line. Contact a qualified service technician to purge the air
the main burner from the gas line.
Blocked vent and/or combustion Contact a qualified service technician to evaluate vent
air-inlet pipes. and/or combustion air-inlet pipes for blockage.
Pressure Switches Make sure the pressure switch hose is not "kinked".
Wire Connection not fully Contact a qualified service technician to confirm wire
secured. connections.
Combustion Shut-off Devices Combustion shut-off devices should be inspected by a
tripped. qualified service technician.
Gas Control Problem Contact a qualified service technician.
Main burner does not Gas Control's (Thermostat’s) Contact a qualified service technician.
stay lit gas shut-off device
has opened.
CAUTION: For your safety DO NOT attempt repair of gas piping, gas control (thermostat), burners, vent
and/or combustion air-inlet systems or other safety devices. Refer repairs to qualified service personnel.
CAUTION: Make certain power to water heater is "OFF" by unplugging blower power cord from power
outlet before removing protective cover FOR ANY REASON.
CAUTION: Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper
and dangerous operation. VERIFY PROPER OPERATION AFTER SERVICING.
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for
service.
This water heater incorporates a combustion shut off devices that shuts the operation of the
water heater down if undesirable combustion conditions occur, such as the presence of flammable
vapors or blockage of the vent and/or combustion air-inlet systems. Contact a Qualified Service
Technician if this occurs.
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