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English 67
Troubleshooting
Problem Possible cause Solution
The surface unit
frequently cycles
on and off.
The element will cycle on
and off to maintain the
power setting.
This is normal operation,
and not a system failure.
Use the range as usual.
The surface unit
stops glowing when
changed to a lower
setting.
This is normal. The unit is still on and hot.
Scratches or
abrasions on the
cooktop surface.
The cooktop is being
cleaned improperly.
Scratches are not
removable. Tiny scratches
will become less visible in
time as a result of cleaning.
Use ceramic glass top
cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (e.g., salt or
sand) present between the
cookware and the surface
of the cooktop.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are
clean before use, and use
cookware with smooth
bottoms.
Cookware has been slid
across the cooktop surface.
CONTROL DISPLAY
Problem Possible cause Solution
The display goes
blank.
A fuse in your home may
be blown or the circuit
breaker tripped.
Replace the fuse or reset
the circuit breaker.
The display ashes. There was a power failure. Reset the clock.
COOKTOP
Problem Possible cause Solution
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
You may be using
inappropriate cookware.
Use pans that are at and
match the diameter of the
surface unit selected.
In some areas, the power
(voltage) may be low.
Cover the pan with a lid
until the desired heat is
obtained.
The surface units
will not turn on.
A fuse in your home may
be blown or a circuit
breaker may have tripped.
Replace the fuse or reset
the circuit breaker.
The cooktop controls are set
improperly.
Check if the correct control
is set for the surface unit
you are using.
Areas of
discoloration on the
cooktop.
Food spillover was not
cleaned.
Refer to the section on the
care and cleaning of the
glass cooktop on page 62.
The surface is hot and the
model features a light-
colored cooktop.
This is normal. The surface
may appear discolored
when it is hot. This is
temporary and will
disappear as the glass
cools.
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