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NWZ-A815/A816/A818.GB.3-293-630-11(1)
Troubleshooting
97
97
Operation
Symptom Cause/Remedy
There is no sound.
The volume level is set to zero.
Turn the volume up (
page 11).
The headphone jack is not connected properly.
Connect the headphone jack properly (
page
10).
The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
No songs or video files are stored on the player.
Follow the instructions in the displayed message,
and transfer songs or videos from the computer.
No data is played.
The battery is consumed.
Charge the battery fully (
page 19).
If the player does not react, even after charging
the battery, press the RESET button to reset the
player (
page 96).
No data is stored on the player.
Follow the instructions in the displayed message,
and transfer data from the computer.
Transferred files are not in a playable format. For
details, see “Supported file format” of
“Specifications” (
page 120).
Convert the ATRAC audio data using the
bundled MP3 Conversion Tool.
Songs or videos may not play back, depending on
the file format (
page 120).
Photos may not be displayed, depending on the
file size or the file format (
page 120).
You are placing audio MP4 files in a video folder by
dragging and dropping.
Place them in the “MUSIC” folder by dragging
and dropping.
The playback limitation period of the song has
expired due to subscription conditions, etc.
Songs with an expired playback limitation period
cannot be played back. Update them using the
software used for transferring.
After dragging and dropping in Windows Explorer,
data hierarchy levels do not correspond to the player
(
page 22).
Continued
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