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NWZ-A815/A816/A818.GB.3-293-630-11(1)
Troubleshooting
101
101
Symptom Cause/Remedy
Thumbnails are not
displayed.
Songs do not have cover art information.
Thumbnails are displayed only when songs have
cover art information.
Thumbnail name does not match its video file, and
the video file is not in the correct location.
Place a JPEG file of the same name as the video
file into the folder under the “VIDEO” folder.
Some cover art is not displayed, depending on the
thumbnail file format or the cover art’s file format.
Cover art is not
displayed.
Cover art information is not included with the data.
The cover art only appears if the cover art
information is included.
You can set cover art using the bundled Windows
Media Player 11, or another transfer capable
software for setting cover art. For details on
operation, refer to Help of the software or ask its
manufacturer.
Some cover art is not displayed, depending on its
file format.
The player cannot format.
The remaining battery is low or insufficient.
Charge the battery by connecting to the computer
(
page 19).
The player’s power was
inadvertently turned off,
and then on again.
If a malfunction occurs, the player turns off, and
then on again automatically.
Rhapsody Channels
Symptom Cause/Remedy
No artist information is
displayed in the “Artist
Information” screen.
The artist information may not exist, depending on
the artist.
Though the subscription
has not expired yet, the
message of subscription
expiration notice or
appears.
Your settings for date and time may have been reset
because the battery power was used up.
Connect the player to your computer and
recharge the battery (
page 19), then connect
to Rhapsody service using Best Buy Digital Music
Store (
page 87).
Cannot search for other
songs, albums, and artists
by the song information
of the currently playing
song.
When playing back Rhapsody Channels, this
function is not available.
Continued
Operation (continued)
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