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NWZ-A815/A816/A818.GB.3-293-630-11(1)
Troubleshooting
100
100
Symptom Cause/Remedy
Transferred data cannot
be found.
The built-in flash memory of the player was
formatted using Windows Explorer.
Format the built-in flash memory on the player
(
page 85).
The supplied USB cable was disconnected from the
player while data was being transferred.
Transfer usable files back to your computer and
format the built-in flash memory on the player
(
page 85).
After dragging and dropping in Windows Explorer,
data hierarchy levels do not correspond to the player
(
page 22).
Transferred files are not in a playable format. For
details, see “Supported file format” of
“Specifications” (
page 120).
Convert the ATRAC audio data using the
bundled MP3 Conversion Tool.
Songs or videos may not play back, depending on
the file format (
page 120).
Photos may not be displayed, depending on the
file size or file format (
page 120).
The volume is not loud
enough.
“AVLS (Volume Limit)” is enabled.
Disable “AVLS (Volume Limit)” (
page 75).
There is no sound from
the right channel of the
headphones.
Or the right channel
sound is heard from both
sides of the headphones.
The headphone jack is not fully inserted.
If the headphones are not connected correctly,
sound will not be output properly. Insert the
connecting pin of the headphones into the jack
until it clicks (
page 10).
Playback has stopped
suddenly.
The remaining battery power is insufficient.
Charge the battery by connecting the player to
your computer (
page 19).
The songs or video files that cannot be played are
played.
Play back the other song or video files.
Continued
Operation (continued)
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