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NWZ-A815/A816/A818.GB.3-293-630-11(1)
Troubleshooting
108
108
Message Meaning Remedy
Cannot play; file is damaged.
Please connect to compliant
software or device and transfer
again.
The file you are trying to
play is damaged.
Transfer the file to the
player again.
Could not add this song to
Library. Not enough free space in
memory.
You could not add the
selected song to the
“Music Library” because
the player’s available
capacity is insufficient.
Connect the player to
your computer using the
supplied USB cable, and
then delete any
unnecessary data from the
player using appropriate
software.
Do not disconnect.
The player is connected to
a computer or other
external devices to
transfer data.
This is not an error
message. Do not
disconnect the USB cable
until transferring
completes.
Firmware update failed.
Updating the firmware
failed to complete.
Follow the instructions
displayed on your
computer to retry
updating the firmware.
Library error encountered. Please
connect to compliant software or
device and transfer again.
The database for songs,
videos or photos is
damaged.
Transfer songs, videos,
or photos again.
If the remedy above
does not solve the
problem, format the
built-in flash memory
(
page 85), then
transfer the data again.
LOW BATTERY. Please Charge.
The player’s battery is
running low.
Charge the battery (
page 19).
No channels available. Please
connect to Rhapsody and transfer
Rhapsody Channels.
You are trying to select a
Rhapsody Channel from
the Home menu or
“Music Library” when
there are no channels on
the player.
Connect to Rhapsody
service and transfer
Rhapsody Channels to the
player.
No items found starting with this
letter.
No songs exist that start
with the selected initial
letter, hence the result of
the “Initial Search”
function.
Press the ///
button to select other
initial letters.
No Library exists. Please connect
to compliant software or device
and transfer again.
Even after data is
transferred, there is no
information about data
transferred to the player.
Transfer the data again to
the player using Windows
Explorer, or another
transfer capable software.
Continued
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