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NWZ-A815/A816/A818.GB.3-293-630-11(1)
Troubleshooting
105
105
Symptom Cause/Remedy
Data cannot be
transferred to the player
from your computer.
Transferring may be stopped due to noise such as
static electricity, etc. This happens to protect data
information.
Disconnect the player, then reconnect it.
If you transfer files by dragging and dropping on
some computers that do not have Windows Media
Player 11 installed, there may be limited files (AAC,
video files, etc.) that can be transferred by dragging
and dropping.
Install Windows Media Player 11 from the
supplied CD-ROM, then transfer files by
dragging and dropping again. Before installing
the bundled Windows Media Player 11 on your
computer, make sure to check whether your
software or service corresponds to Windows
Media Player 11. For details on usage, or support
on Windows Media Player, visit the following web
site: http://support.microsoft.com/
The USB cable is not connected to a USB port on
your computer properly.
Disconnect the USB cable, and then reconnect it.
There is not enough free space in the built-in flash
memory.
Transfer any unnecessary data back to your
computer to increase free space.
Songs with a limited playing period or playing count
may not be transferred due to restrictions set by
copyright holders. For details on the settings of each
audio file, contact the distributor.
Abnormal data exists on the player.
Transfer usable files back to your computer and
format the built-in flash memory on the player
(
page 85).
The data may be damaged.
Delete the data that cannot be transferred from
your computer, then import it to your computer
again. When importing data to your computer,
close any other applications to avoid data damage.
Transferable limit of files and folders has been exceeded.
Delete unnecessary data.
You are trying to transfer .m4a, .mp4, .3gp or .m4v
files on a computer that already has Windows Media
Player 10 installed.
Install Windows Media Player 11 from the
supplied CD-ROM.
If you transfer data using an appropriate software
for transferring, but the transfer is not made, refer to
the manufacturer.
Continued
Connection with a computer (continued)
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