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6. Print a test page.
To print a test page
a. Load Letter or A4 plain, white paper in the paper tray.
b. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top
level of the hard disk.
c. Select the HP Oîž«iceJet 3830 series from the list of devices at the left of the window.
d. Click Test Page.
e. Click the Print Test Page button, and follow the on-screen instructions.
Check the test page for jagged lines in the text or streaks in the text and colored boxes. If you are
seeing jagged lines, or streaks, or no ink in portions of the boxes, then automatically clean the
cartridges.
7. If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the print
cartridges automatically.
To automatically clean the print head
a. Load Letter or A4 plain, white paper in the paper tray.
b. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top
level of the hard disk.
c. Select the HP Oîž«iceJet 3830 series from the list of devices at the left of the window.
d. Click Clean Printheads.
e. Click Clean, and follow the on-screen instructions.
CAUTION: Clean the print head only when necessary. Unnecessary cleaning wastes ink and
shortens the life of the print head.
NOTE: If print quality still seems poor after you complete cleaning, try aligning the printer. If
print quality problems persist after cleaning and aligning, contact HP support.
f. Click All Settings to return to the Information and Support pane.
Fix ink smears on printouts
If a printout shows smears of ink, for subsequent prints, try using the Clean Page Smear function from the
printer display. This process takes several minutes to complete. Full-size plain paper needs to be loaded and
will be moved back and forth during the cleaning. Mechanical noises are normal at this time.
1. Load Letter or A4 unused plain white paper into the input tray.
2. From the Home screen, touch Setup .
3. Touch Tools , touch Clean Page Smears, and then follow the on-screen instructions.
114 Chapter 9 Solve a problem ENWW
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