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5. Remove the ink cartridge indicated in the error message.
6. Clean the cartridge contacts and printer contacts.
a. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on
the ink cartridge.
The electrical contacts are the small gold-colored dots on the ink cartridge.
b. Wipe only the contacts with a dry swab or lint-free cloth.
CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris
elsewhere on the ink cartridge.
c. On the inside of the printer, locate the contacts for the cartridge.
The printer contacts are the set of gold-colored bumps positioned to meet the contacts on the ink
cartridge.
d. Use a dry swab or lint-free cloth to wipe the contacts.
7. Reinstall the ink cartridge.
8. Close the cartridge access door, and then close the front door.
9. Check if the error message has gone away. If you still receive the error message, turn the printer oîž«, and
then on.
NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to
operate the printer with only one ink cartridge.
Fix ink cartridge incompatible issues
The ink cartridge is not compatible with your printer. Replace it with a new ink cartridge. For more
information, see Replace ink cartridges on page 79.
ENWW Ink cartridge issues 105
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