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c. In the printer software, click Print, Scan & Fax , and then click Maintain Your Printer to access the
printer toolbox.
d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page. Review
the blue, magenta, yellow, and black boxes on the diagnostics page.
To print a diagnostics page from the printer display
a. Load letter or A4 unused plain white paper into the paper tray.
b. From the printer control panel, touch Setup .
c. Touch Tools .
d. Touch Print Quality Report.
7. Do one of the following to clean the ink cartridges, if the diagnostic page shows steaks or missing
portions of the color and black boxes.
To clean the cartridges from the printer software
a. Load letter or A4 unused plain white paper into the input tray.
b. Open the printer software. For more information, see Open the HP printer software (Windows)
on page 15.
112 Chapter 9 Solve a problem ENWW
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