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To resolve print issues (OS X)
1. Check for error messages and resolve.
2. Disconnect and reconnect the USB cable.
3. Verify that the product is not paused or oine.
To verify that the product is not paused or oine
a. In System Preferences, click Print & Fax.
b. Click the Open Print Queue button.
c. Click a print job to select it.
Use the following buttons to manage the print job:
●
Delete: Cancel the selected print job.
●
Hold: Pause the selected print job.
●
Resume: Continue a paused print job.
●
Pause Printer: Pause all print jobs in the print queue.
d. If you made any changes, try to print again.
4. Restart the computer.
Fix print quality issues
Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online
Read general instructions in the Help for resolving print quality issues
NOTE: To protect the cartridges from drying out, always turn the printer o using the Power button, and
wait until the Power button light goes out.
To improve print quality (Windows)
1. Make sure you are using Original HP ink cartridges and HP recommended papers.
2. Check the printer software to make sure you have selected the appropriate paper type from the Media
drop-down list and print quality in the Quality Settings area.
In the printer software, click Print, Scan & Fax and then click Set Preferences to access the print
properties.
3. Check the estimated ink levels to determine if the ink cartridges are low on ink.
For more information, see Check estimated ink levels on page 76. If the ink cartridges are low on ink
consider replacing them.
4. Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok standard. For
more information, see Paper basics on page 13.
110 Chapter 9 Solve a problem ENWW
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