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52
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer drains
while filling
Drain hose too low. Ensure the height of the drain hose is atleast
600mm from the floor level, refer to ‘Draining’.
Drain hose sitting in water. Clear the drain.
Washer is
not draining
Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter, refer to ‘Cleaning the
pump filter’.
Drain hose guide higher than
1200mm above floor level.
Lower the level of the drain hose guide,
refer to ‘Draining’.
Filling
continuously
Drain hose not connected to
standpipe, tub or spigot.
Connect drain hose correctly, refer to ‘Draining’.
Washer is siphoning. Ensure standpipe or tub is at least 600mm from
the floor level.
Poor rinsing Incorrect detergent used. Use low sudsing, front loader detergent only.
Too much detergent used. Ensure the correct dose of detergent is used for
the load size and soil level refer to ‘Detergent
and softener’.
Not spinning
properly
Load has gone out of balance. The wash load has gone out of balance during
the spin. If you want to improve the dryness of
the load, manually re-distribute the load and
remove items if necessary. Close the door and
select the
SPIN cycle on the dial, adjust the
spin speed if necessary and press to start
the washer.
Suds build up. Check the amount of detergent used, reduce
if necessary.
Too many
soap suds
Incorrect type of detergentused. Use low sudsing, front loader detergent only refer
to ‘Detergent and softener’.
Too much detergent used. Ensure the correct dose of detergent isused for
the load size and soil level refer to ‘Detergent
and softener’.
Inlet water pressure/flowrate
too low.
Ensure correct inlet water pressure and flow rate
as per installation instructions.
Small puddle of
water from under
the washer
Inlet hose(s) or drain
hose leaking.
Check inlet hose(s) and the drain hose are
correctly attached and not damaged.
Lots of suds. Suds may have leaked and then dissolved.
Dispenser compartments blocked. Refer to ‘Cleaning the detergent dispenser drawer’.
Dispenser drawer not fullyclosed. Close dispenser drawer fully and ensure itremains
closed during the cycle.
Damage to door seal. Check seal inside door for damage.
If it sustains any damage it will need
to be replaced.
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