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Product Upgrade Program
If your Panamax power conditioner sacrifices it-
self while protecting your connected equipment,
you have an option to upgrade to the latest tech-
nology. Please go to our web site www.panamax.
com or contact Panamax Customer Relations at
800-472-5555 for details.
Panamax Power
Conditioner Limited
Product Warranty
Panamax warrants to the purchaser of this
Panamax audio/video component style power
conditioner, for a period of three (3) years from
the date of purchase, that the unit shall be free of
defects in design, material or workmanship, and
Panamax will repair or replace any defective unit.
For product replacement see “NOTIFICATION”
section (3).
Panamax Power Conditioner
Limited Connected Equipment
Protection Policy
It is the policy of Panamax that it will, at its elec-
tion, either replace, pay to replace at fair market
value, or pay to repair, up to the dollar amount
specified below, equipment that is damaged by
an AC power, cable, telephone, or lightning surge
while connected to a properly installed Panamax
power conditioner. To be eligible for compensa-
tion, repair and or replacement, the power condi-
tioner must shows signs of surge damage or that
it is operating outside of design specifications,
relative to its surge protection capability, and un-
der all of the circumstances failed to protect your
connected equipment.
SM3-PRO: $5,000,000
THE CONNECTED EQUIPMENT POLICY IS
SUBJECT TO THE FOLLOWING CONDITIONS
AND LIMITATIONS
1. ORIGINAL OWNERSHIP REQUIREMENT:
Panamax’s connected equipment policy extends
to the original purchaser of the Panamax product
only and is non-transferable. Original purchase
receipts must accompany any product return or
claim for connected equipment damage.
2. PROPER INSTALLATION: Panamax AC protec-
tors must be directly plugged into a properly
grounded 3-wire AC outlet. Extension cords*,
non-grounded two prong adapters, or other
non-Panamax surge products must not be used.
Building wiring and other connections to protect-
ed equipment must conform to applicable codes
(NEC or CEC). No other ground wires or ground
connections may be used. All wires (including,
e.g., AC power lines, telephone lines, signal/
data lines, coaxial cable, antenna lead-ins) lead-
ing into the protected equipment must first pass
through a single Panamax protector designed for
the particular application. The protector and the
equipment to be protected must be indoors in a
dry location, and in the same building. Panamax
installation instructions and diagrams must be
followed
3. NOTIFICATION: You must notify Panamax with-
in ten days of any event precipitating request for
product replacement or payment for connected
equipment damage. A return authorization (RA)
number must first be obtained from the Pana-
max Customer Relations Department at www.
panamax.com** before returning the protector
Panamax. At this time, you must notify Pana-
max if you believe you have a claim for damaged
connected equipment. Once you obtain an RA
number, please mark the number on the bottom
of the unit and pack it in a shipping carton/box
with enough packing material to protect it dur-
ing transit. The RA number must also be clearly
marked on the outside of the carton. Ship the unit
Panamax. Please note that you are responsible for
any and all charges related to shipping the unit
to Panamax. If connected equipment damage was
indicated on your RA request, Panamax will mail
you claim kit to be completed and returned within
30 days. A connection diagram of your system
will be required as part of the claim kit. Be sure to
note its configuration before disconnecting your
equipment.
4. DETERMINATION OF FAILURE: Panamax will
evaluate the protector for surge damage. The
Panamax protector must show signs of surge
damage or must be performing outside (>10%)
of design specifications relative to its surge pro-
tection capability. Opening the enclosure, tamper-
ing with, or modifying the unit in any way shall
be grounds for an automatic denial your request
for payment. Panamax, after evaluating all infor-
mation provided, will determine whether or not
your request is eligible for payment. If the surge
protector shows no signs of AC power or signal
line surge damage and is working within design
specifications, Panamax will return the unit to you
with a letter explaining the test results Exceptions:
If a dealer or installer replaces the protector for
the customer, replacement will be returned to the
dealer installer; or if the protector is a pre-1996
model, it will be replaced; or, for a Canadian cus-
tomer, the protector will be replaced. Panamax
reserves the right to inspect the damaged con-
nected equipment, parts, or circuit boards. Please
note that you are responsible for any and all
charges related to shipping the damaged equip-
ment to Panamax. Panamax also reserves the
right to inspect the customer’s facility. Damaged
equipment deemed uneconomical to repair must
remain available for inspection by Panamax until
the claim is finalized.
5. REQUEST PAYMENTS: Once Panamax has de-
termined that you are entitled to compensation,
Panamax will, at its election, either pay you the
present fair market value of the damaged equip-
ment, or pay for the cost of the repair, or send you
replacement equipment, or pay the equivalence of
replacement equipment.
6. OTHER INSURANCE/WARRANTIES: This cover-
age is secondary to any existing manufacturer’s
warranty, implied or expressed, or any insurance
and/or service contract that may cover the loss.
7. EXCLUSIONS: THE PANAMAX CONNECTED
EQUIPMENT PROTECTION POLICY DOES NOT AP-
PLY TO: Service charges, installation costs, rein-
stallation costs; setup cost; diagnostic charges;
periodic checkups; routine maintenance; loss of
use of the product; costs or expenses arising out
of reprogramming or loss of programming and/or
data; shipping charges or fees; service calls; loss
or damage occasioned by fire, theft, flood, wind,
accident, abuse or misuse, and products subject
to manufacturer’s recall or similar event.
8. DISPUTE RESOLUTION: Any controversy or
claim arising out of or relating to Panamax’s
Connected Equipment Protection Policy, or the
alleged breach thereof, shall be settled by arbi-
tration administered by the American Arbitration
Association under its Commercial Arbitration
Rules. You may file for arbitration at any AAA
location in the United States upon the payment
of the applicable filing fee. The arbitration will
be conducted before a single arbitrator, and will
be limited solely to the dispute or controversy
between you and Panamax. The arbitration shall
be held in any mutually agreed upon location in
person, by telephone, or online. Any decision ren-
dered in such arbitration proceedings will be final
and binding on each of the parties, and judgment
may be entered thereon in a court of competent
jurisdiction. The arbitrator shall not award either
party special, exemplary, consequential, punitive,
incidental or indirect damages, or attorney’s fees.
The parties will share the costs of arbitration (in-
cluding the arbitrator’s fees, if any) in the propor-
tion that the final award bears to the amount of
the initial claim.
9. GENERAL: If you have any questions regard-
ing the product warranty or the connected equip-
ment protection policy, please contact the Pana-
max Customer Relations Department at www.
panamax.com. The Limited Product Warranty and
Connected Equipment Policy herein supersede all
previous warranties and/or Connected Equipment
repair/replacement policies.
THE LIMITED PRODUCT WARRANTY IS THE
ONLY WARRANTY PROVIDED WITH THIS PANA-
MAX PRODUCT AND ANY OTHER IMPLIED OR
EXPRESSED WARRANTIES ARE NON-EXISTENT.
This warranty may not be modified except in writ-
ing, signed by an officer of the Panamax Corpo-
ration.
* The use of a Panamax extension cord
or equivalent (UL or CSA listed, minimum
14AWG, 3-wire grounded) will not invalidate
the warranty.
** Forms are available on the Panamax web
site for requesting RAs and opening a claim
for connected equipment damage.
10005610-A 2/19/15
CAUTION!
All Panamax Warranties and Connected Equipment Policies are valid only in the United States and Canada.
CAUTION!
Audio/Video, computer and/or telephone system installations can be very complex systems, consisting of many interconnected components.
Due to the nature of electricity and surges, a single protector may not be able to completely protect complex installations. In those cases, a systematic approach using multiple protectors must be
employed. Systematic protection requires professional design. AC power, satellite cables, CATV cables, telephone/network lines, signal lines or any other electrical conductors, entering the system
that do not pass through this surge protector may invalidate the Panamax Connected Equipment Protection Policy. For additional information on how to protect your system, please contact Panamax
before connecting your equipment to the surge protector.
CAUTION!
WARRANTY LIMITATION FOR INTERNET PURCHASERS
Panamax products purchased through the Internet do not carry a valid Product Warranty or Connected Equipment Protection Policy unless purchased from an Authorized Panamax Internet Dealer
and the original factory serial numbers are intact (they must not have been removed, defaced or replaced in any way). Purchasing from an Authorized Panamax Internet Dealer insures that the product
was intended for consumer use, has passed all quality inspections and is safe. Buying through auction sites or unauthorized dealers may result in the purchase of salvaged, failed and/or products
not intended for use in the US. In addition, Authorized Panamax Internet dealers have demonstrated sufficient expertise to insure warranty compliant installations. For a list of Authorized Panamax
Internet Dealers go to www.panamax.com. If you have any questions regarding these requirements, please contact Panamax Customer Relations.
MODEL - SM3-PRO
Warranty DOC. NO. DWS-00002-2-11-15
Effective Date 2/12/15
Contacting Panamax
Panamax, Inc.
1800 South McDowell Blvd.
Petaluma, CA 94954
Phone - 707-283-5900 or 800-472-5555
Fax - 707-283-5901
Web - www.panamax.com
Customer Relations
6:00 AM – 4:00 PM, (PST) M-F
Email - [email protected]
www.panamax.com
SM3-PRO Limited Product Warranty and Connected Equipment Policy Information
14